I spent all of last week in Dallas, Texas for work. It was my first time in Dallas, and I enjoyed myself immensely. I try to explore the neighborhood around hotels when I visit a new town. If I have lots of extra time, I’ll explore the whole city as much as I am able. Unfortunately, I didn’t have a lot of time for much exploring.
I must say I was very impressed by this hotel, the Sheraton Dallas Hotel on N. Olive Street in the heart of downtown Dallas, which has been owned and managed by Marriott since 2016. Believe me, it takes a lot for a hotel to impress me. I have been in dozens of hotels, from east to west – from north to south. This hotel was huge. It took up an entire block with the sleeping rooms, conference rooms, business center, and enormous parking garage. But that’s not what impressed me.
First, nearly all of the employees treated me as if I were in their private home. Everywhere I went on the premises, I encountered a hotel employee who greeted me and offered assistance with anything I needed. I suspect that’s all a part of the training. I also think it’s more than just the training, though. Those are soft skills, innate, interpersonal attributes that enable someone to interact effectively and harmoniously with others in a natural manner. Everyone made me feel right at home.
The other thing that impressed me is the on-site gym. It is one of the most state-of-the-art hotel gyms I’ve ever seen. It made me feel as if I were in a Planet Fitness or other commercial fitness center. There were multiple treadmills, ellipticals, bicycles, weights, stability balls, resistance bands, and other fitness tools that customarily are found in a gym. There was also an on-site, full sized swimming pool adjacent to the gym, and yes. I went for a swim.
Lastly, I was impressed by the hotel’s response following the customer satisfaction survey/review I completed. I was asked to rate the facility using a 5-point scale of Excellent, Very Good, Good, Fair, and Poor – in the areas of cleanliness, dining, location, service, amenities, and value for the money. I rated the hotel Excellent in each category except dining. I rated dining as good, which isn’t a bad rating; however, good wasn’t good enough for Sheraton. I thought the hotel lacked sufficient healthy food items and vegetarian options. I think it would benefit not just me but many hotel guests. The Director of Food and Beverage, Ryan Littman, reached out to me the next day to follow-up and get more of my sentiments on what can be improved. That was special to me. I was glad to offer my point of view.
The other disappointing thing, which had nothing at all to do with the hotel, is that all of the restaurants within walking distance cater to commuters. So, they were closing around 4-5 pm. But that’s alright, though. Lyft took me everywhere I needed to go. One day I need to go back and see the town when I’m not working. I really wanted to go see the JFK Museum and the ATT&T Stadium. But I couldn’t work them in. But that gives me at least two good reasons to go back to Dallas.
I am already thinking about my next visit.